FAQs

FAQ - Small Engine Warehouse

Welcome to our FAQ page! Here, you'll find answers to common questions about our products, services, and policies. Whether you're looking for a replacement engine, parts, or maintenance tips, we've got you covered.

If you can't find what you're looking for, feel free to reach out to us directly.



Jump to section:

Product & Technical
Ordering & Shipping
Support & Contact
Returns & Warranty
Seasonal & Maintenance
Company

Product & Technical

    Q. How do I know if an engine or part will fit my equipment?
    A. Check your engine's model, type, and code number and match it to the part listing on our site. For the most accurate guidance, contact our Sales team!
    Q. Can I replace my old engine with a different brand or model?
    A. Yes, replacing your old engine with a different brand or model is often possible, but carefully considering compatibility is crucial. While the crankshaft dimensions (diameter and length) and block size generally need to be identical for proper mounting, you should also be aware of potential differences in control linkages (throttle, choke), mounting bolt patterns, and wiring connections. It's also likely you'll need to purchase a new muffler. To ensure a successful replacement, we strongly recommend checking the specifications of both engines or contacting our expert Sales team for guidance.
    Q. What’s the difference between OEM and aftermarket parts?
    A. Original Equipment Manufacturer (OEM) parts and aftermarket parts are almost always equivalent, but aftermarket parts are usually cheaper. OEM parts may be required to maintain warranty possibilities.
    Q. How do I find the model number on my engine or equipment?
    A. Each brand and model has a designated location for the model number. While these locations vary, you can find helpful visuals on our Find Model Number page for Briggs & Stratton, Honda, Kawasaki, and Kohler.
    Q. Can I upgrade to a higher horsepower engine?
    A. Upgrading to a higher horsepower engine is often possible, but it's typically limited to engines within the same block size. Installing a larger block size may require extensive and often impractical modifications to your equipment's frame and connections.
    Q. Do your engines include oil or anything else I need to know before installing?
    A. No oil is included, and you’ll need to add your own. There may be oil residue from when the engine was manufactured.
    Q. Do you sell repower kits or complete conversion kits?
    A. Of course! Explore our Repower Kits to find the best engine for your needs.
    Q. What does shaft size mean, and why does it matter?
    A. “Shaft size” refers to the diameter and length of the crankshaft. Shaft size is critical because it determines how the engine will connect to the driven components of your equipment. If the shaft diameter or length is incorrect, the engine won't properly attach to the direct drive mechanisms. Therefore, matching the shaft size of a replacement engine to your original engine or the requirements of your equipment is essential for proper operation and to avoid damage or incompatibility.
    Q. What tools do I need to install a new engine?
    A. Typically, you’ll need wrenches or socket wrenches. A torque wrench can also be helpful to ensure proper tightening. Don't hesitate to call our expert technicians if you have any questions!
    Q. Can I return a part after it's been installed?
    A. You can, as long as it’s unused and undamaged! Call us to start the process and check our Returns page for more information. Please note that eBay, Amazon, and Walmart all have their own return policies.
    Q. Do you sell genuine parts?
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Ordering & Shipping

    Q. How fast do you ship, and do you offer expedited options?
    A. Our standard shipping timeframe is 3-5 business days for most orders. Please be aware that the specific delivery time can be influenced by the weight and nature of the items being shipped. Expedited shipping is available for select items, with the cost depending on the weight and the expedited service you choose. Keep in mind that these faster shipments are handled by an external carrier. We prioritize getting your order shipped quickly, but the carrier's delivery timeline and any unforeseen issues are their responsibility. For items we have in stock, we strive to ship them out on the same business day whenever possible.
    Q. Can I pick up my order locally?
    A. Yes, you can pick up your order at our facility through the Parts & Service door. However, we recommend calling ahead to ensure your order is ready.
    Q. Do you ship internationally?
    A. We do! Shipping costs may vary, but we always encourage our international friends to call instead of ordering online. Each international customer is responsible for knowing their country’s importing and emissions regulations. It also may be helpful if you have a broker.
    Q. What should I do if there’s a problem with my delivery (missing, wrong, delayed, or lost items) or the item is damaged when it arrives?
    A. If you experience any issues with your delivery (missing, wrong, delayed, or lost items) or if your item arrives damaged, please contact our Customer Service team immediately. If possible, inspect the order for any external or internal damage before the delivery driver leaves.
    Q. How do I track my order, and where’s my tracking number?
    A. Your tracking number is located on your invoice, which is attached to the email you will receive once we have shipped your order.
    Q. What do I do if my tracking link doesn't work?
    A. First, double-check your tracking number to ensure it’s entered correctly. Then, call Customer Service to help resolve the issue.
    Q. Can I cancel or change my order after placing it?
    A. It’s possible, yes, before the order has shipped. You’ll know the order has shipped once you receive your emailed invoice.
    Q. Can I change the shipping address after I place the order? 
    A. Changing the shipping address after placing an order might be possible. However, please be aware that freight shipments may incur additional fees for address changes. Contact our Customer Service team as soon as possible if you need to make such a change. For security reasons, we exercise caution with address change requests as they can sometimes be associated with fraudulent activity.
    Q. Is there a charge for changing the shipping address?
    A. If the order has shipped, this is a possibility. Freight shipments can range from $100 to $250, depending on the shipment.
    Q. How do I know what type of carrier my shipment will require? 
    A. Typically, if a shipment is under 140 lbs, it will be shipped via Ground (UPS). If the shipment is over 140 lbs, it will typically be sent via freight (semi-truck). Drop-gate trucks are often used for residential deliveries.
    Q. Will the carrier contact me before delivery?
    A. Shipping companies have varying policies, but they may contact you by phone or email, depending on the type of shipment. To help ensure a smooth delivery, please provide us with your best contact information when placing your order.
    Q. Do I need to be there for the delivery? 
    A. If your order is being shipped via freight, it is highly recommended that someone be present for delivery. Small Engine Warehouse and the shipping company are not responsible for shipments left at the correct shipping address. It's also a good practice to inspect the package for any damage before signing for it.
    Q. What forms of payment do you accept?
    A. We accept all major credit cards and PayPal. We also accept checks and cash.
    Q. Do you charge sales tax?
    A. We do! Uncle Sam makes us. We do, however, have a tax-exempt option that must be provided before your purchase.
    Q. Can I place an order by phone?
    A. Absolutely! You can reach us at .
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Support & Contact

    Q. Do you offer repair services or tech support for installing parts?
    A. We offer repair services and can assist with installing factory-made items. While we're happy to help, please understand that diagnosing or resolving complex issues over the phone can be challenging, but we will certainly do our best.
    Q. How can I contact someone for help?
    A. You can reach our team by phone, email, or by visiting our Service and Parts area. Please keep in mind that diagnosing or resolving intricate problems over the phone can be difficult, but we are here to assist you in any way we can.
    Q. What resources do you provide for engine maintenance and repairs?
    A. We offer a variety of resources! Each engine comes with a manual (either paper or digital link). We also have Tune-Up Kits and Blogs filled with helpful articles to help keep your engine running like new! For visual guides and regular updates on maintenance and products, follow us on our YouTube channel, Facebook, Instagram, and TikTok accounts.
    Q. Do you offer bulk discounts for commercial customers?
    A. We offer bulk discounts for our pro dealers. Depending on the specific purchasing situation, other commercial customers may also qualify for a bulk discount. Please contact our Sales Team to discuss your needs.
    Q. Do you have a customer loyalty program?
    A. While we don't have a traditional points-based loyalty program, we deeply appreciate your repeat business! Our team is always happy to work with customers to find the best possible solutions for their needs. As a special thank you to our returning customers, feel free to ask your Small Engine Warehouse team member to sing you a song.
    Q. Do you have a storefront I can visit?
    A. Yes and no. We no longer have a traditional storefront, but we do have a Service and Parts department where you can bring your equipment and talk with a small engine expert!
    Q. Why does my order say, “Awaiting Payment” when I’ve already paid?
    A. Your order will say “Awaiting Payment” until the order ships. Your order will say this until the funds are captured and you receive your invoice.
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Returns & Warranty

    Q. What’s your return policy?
    A. Unused items can be returned within 60 days for a refund or exchange. Please note that eBay, Amazon, and Walmart all have their own return policies. Check our Returns page for more information.
    Q. How do I start a return?
    A. The easiest and best way to start a return is to call us! We’ll be happy to help you.
    Q. Are there restocking fees?
    A. Nope! However, you are responsible for any damages due to improper packaging. Please ensure the item is carefully packaged for its return.
    Q. How will I receive my refund?
    A. Refunds are typically issued to the original payment method, such as your credit card or PayPal account. If the original payment method is no longer valid (e.g., a lost card), we may issue a refund via company check, which will be mailed to the billing address on file. Please note that processing time for refund checks may be longer.
    Q. Is there a core charge for a purchase?
    A.  Nope! You won't find any core charges here. Since we focus on new engines and parts and don't engage in rebuilding, you can be confident that you'll always receive a brand-new item from us.
    Q. Do your engines come with a warranty, and how long does it last?
    A. Each new engine comes with a 3-year manufacturer’s warranty, effective from the invoice date (which is attached to your email confirmation). Please be aware that engines purchased from non-certified dealers may not be covered by a manufacturer's warranty.
    Q. How do I file a warranty claim?
    A. To initiate a warranty claim, please call us, especially if you are located in Central Indiana. If you are outside of this area, you can contact an authorized dealer for your engine's brand. If you have any questions about the warranty claim process, feel free to call us, and we will guide you through the best options.
    Q. Who can repair my engine with a warranty?
    A. You can take your engine to an authorized dealer for your engine’s brand. You can visit that brand’s website and use the “Find A Dealer” feature. Take your invoice as proof of purchase to that authorized dealer.
    Q. What if my engine's warranty has expired and needs a repair?
    A. If outside the warranty window, you’re not constrained to find an authorized dealer. While we can help with repairs, you can also find a local expert to help with repairs.
    Q. How do I return something I bought from you on eBay/Amazon/Walmart?
    A. For items purchased through eBay, Amazon, or Walmart, the return process begins on their respective websites, as each platform has its own specific return policies. If you encounter any questions or need assistance during their return process, please don't hesitate to contact our team for guidance.
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Seasonal & Maintenance

    Q. What do I do if I think my small engine needs a repair?
    A. Call our service team! We can offer initial guidance and help determine the best course of action. Providing your engine's model and specifications when you call will help us assist you more efficiently.
    Q. When should I tune up my mower or equipment?
    A. Generally, we recommend a tune-up at the beginning of each season or after every 100 hours of use, whichever comes first. Given that usage varies, an annual inspection of your equipment is also a good practice.
    Q. What are the must-have parts for spring maintenance?
    A. Typically, essential spring maintenance parts include a fresh air filter, spark plug, oil change, fuel filters, and sharpened blades. It's also important to replace any gasoline that is older than one month.
    Q. How do I winterize my small engine?
    A. Proper winterization involves draining the fuel, adding a fuel stabilizer, changing the oil, and storing the engine in a suitable environment.
    Q. What does a Spring/Winter Service Program Include?
    A. Our comprehensive Spring and Winter Service Programs typically include essential maintenance such as fluid changes, filter replacements, spark plug inspection and replacement, blade sharpening for mowers, and a thorough overall equipment inspection. [Insert Link to Landing Page for Flyer Here]
    Q. What’s the best way to store small engines in the off-season?
    A. The best way to store small engines during the off-season is in a cool, dry place after proper winterization to protect them from the elements. Be sure to remove the battery and empty all fuel from the tank, carburetor, and fuel lines.
    Q. How often should I change my air filter or spark plug?
    A. For optimal engine performance, your air filter should be checked before each use and replaced at least annually, or more frequently in dusty operating conditions. Spark plugs generally have a lifespan of one to two seasons.
    Q. How often should I sharpen my lawn mower blades?
    A. If you are primarily cutting your own yard, sharpening your lawn mower blades at least once per season is recommended. However, if you notice uneven cutting or tearing of the grass, more frequent sharpening will be necessary.
    Q. How do I know if my carburetor needs to be replaced or cleaned?
    A. Signs include difficulty starting, rough idling, stalling, and poor engine performance.
    Q. Can I use ethanol gas in my small engine?
    A. Whether you can use ethanol gas depends on your engine model. Many older small engines are not designed for high-ethanol-content fuels, so please consult your engine's manual or contact our experts for recommendations. Additionally, it's important to avoid leaving ethanol-blended fuel in your engine for extended periods.
    Q. What trimmer line is best for me?
    A. The best trimmer line for you will depend on your specific trimmer model and the type of vegetation you intend to cut. Consider both the diameter and the shape of the line. Common sizes for handheld trimmers are .080 inch and .095 inch.
    Q. What lawn mower blade is best for me?
    A. The best lawn mower blade depends on your mower type (mulching, bagging, side-discharge) and the desired cut quality. Common types include high-lift blades for better bagging and mulching blades for finer clippings.
    Q. What type of oil is best for my engine?
    A. Refer to your engine's owner's manual for the manufacturer's recommended oil type and viscosity based on the ambient temperature and the way you use your equipment.
    Q. What fuel should I use in my engine?
    A. Typically, fresh, unleaded gasoline with the correct octane rating is recommended. Avoid fuels with high ethanol content.
    Q. How often should I check my oil level and quality?
    A. You should check your oil level and quality before every single use of your small engine equipment. Consult [Insert Blog Here] for more detailed information on oil types and maintenance.
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Company

    Q. Is Small Engine Warehouse the manufacturer?
    A. No, we are an authorized dealer selling manufactured items from trusted brands like Briggs & Stratton, Kohler (Rehlko), Honda, and Kawasaki. We also design and create our own Repower Kits for older equipment.
    Q. Where are you located?
    A. We’re headquartered in Muncie, Indiana, and ship engines and equipment all over the United States and the world.
    Q. How long have you been in business?
    A. We’ve been selling small engines and parts for over 50 years! If your small engine can relate to this number, talk to us about our Repower Kits
    Q. What’s the official company mascot?
    A. A very determined squirrel with a tiny wrench. We haven’t caught him yet, but he’s around here somewhere.
    Q. What sets Small Engine Warehouse apart from other engine suppliers?
    A. We take pride in our employees, our trained and seasoned Sales team, our huge stock and inventory of engines and parts, and the fact that we’ve been helping people for over 50 years. We’re one of the largest dealers of small engines and parts globally.
    Q. Are you an authorized dealer for specific brands?
    A. We are an authorized dealer for Briggs & Stratton, Kawasaki, Honda, and Kohler (Rehlko) engines. We’re not limited to just those engines, however.
    Q. Do you test engines before shipping?
    A. Each new engine has been factory-tested by the manufacturer. We only test them if they’ve had any work done on them or if there are any damages. Or if we want to strap them to a go-kart and see how fast we can go.
    Q. Do you sell to both individuals and businesses?
    A. Absolutely! Whether you need a replacement engine for your push mower or manage a fleet of lawncare zero-turns, we have engines for you.
    Q. Are you a family-owned business?
    A. Yes. We’re owned by two families who love their families.
    Q. What types of equipment do your engines typically go into?
    A. We specialize in engines for outdoor power equipment, primarily for residential and small commercial companies. If you use your engine for something creative, we want to see it!
    Q. What are your core values or the mission of your company?
    A. Serving our communities, providing a good quality of life for the dedicated employees and their families, keeping the bank satisfied, having solid employee involvement, making a fair return on the invested capital, and receiving a reasonable return for risk and hard work.
    Q. What’s the most unusual thing someone’s asked you to power with a small engine?
    A. Let’s just say there was a brief, ill-fated attempt to create the world’s fastest recliner chair.
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