Returns

Return Policy

Small Engine Warehouse has a Return Policy of 14-days from the date of order.


Exceptions

  • Electrical and Special Order (Drop-Ship) items are not eligible for return.
  • Engines that have had fuel or oil added to them are not eligible for return.

Return Process

  1. You must contact the Customer Support Department at Small Engine Warehouse to obtain a Return Authorization number for your return.
  2. Return Shipping is the responsibility of the buyer. This responsibility also includes condition of the item and any damage in return shipping. You will need to package the item sufficiently to prevent damage.
  3. Once Small Engine Warehouse receives back the return, it will be inspected. Any damages or condition issues will be indexed and value deducted from return amount. Value of return will be applied to either exchange or refund.
  4. In accordance with federal law, refunds will be issued to the original method of payment. We will refund the due amount to the same credit card or PayPal account that was used to purchase the item. If the original payment method is no longer valid (lost card), we may issue the refund via company check and mail it to the "bill to" address on file. There may be a significant delay in processing time for refund checks.