Small Engine Warehouse uses the following carriers:
Small Engine Warehouse will select the carrier appropriate for the order. Time frame on these orders can vary.
FedEx 2Day shipping services. FedEx 2Day only counts normal business days; Holidays and weekends do not factor in this time frame.
FedEx offers FedEx Standard Overnight and FedEx Priority Overnight. FedEx Overnight options only counts normal business days; Holidays and weekends do not factor in this time frame.
Additional cost and delivery time will be required for shipments to Alaska and Hawaii.
Typical handling time
Small Engine Warehouse makes every effort to ship out orders as quickly as possible. We are able to ship most orders within 1 business day of the order being approved.
Expedited orders placed before 2pm Eastern should ship the first business day of the order. Expedited orders placed after 2pm Eastern will ship the next business day.
Some of our inventory is located in our retail location and must be transferred to our main warehouse and shipping location in order to be shipped. This can add a business day of handling time to the order.
FAQs of shipping
Small Engine Warehouse will attach the shipping method and tracking number to the Sales Order and Sales Receipt documents that are emailed to customers. This typically happens overnight. Please allow 24-48 hours for tracking numbers that do not appear within the shipping company’s system before contacting Small Engine Warehouse. The carrier must scan the package into their system for the tracking to appear. This does not always happen the same day that the carrier accepts the package from Small Engine Warehouse.
If your order came via a ground service (FedEx Ground or Home Delivery), you will need to contact our Customer Support Department and open a Customer Support Case. Our Customer Support Team will assist you with this, but will require pictures of what you received and packaging. We will handle the filing of the damage claim with the shipping company.
Truck Freight (LTL) shipments have additional requirements beyond a normal package delivery service like UPS and FedEx (Ground Services)
- Truck shipments require a PHONE NUMBER, and you will be called in advance by the freight company if your order is shipped to a residential address, and will always delay delivery by at least one extra day. You will not be called in advance if you have a commercial address.
- Truck shipments require a DELIVERY SIGNATURE, and there is no option of delivery without a signature. The Delivery Signature releases shipping company and shipper of liability, you must inspect your item for damage prior to signing.You will also be required to inspect your order for damage and sign for the condition and receipt of the delivery. If your order is damaged, you must note the damage on the Delivery Receipt which is a legal document that indicates you are taking delivery of a non-damaged order, and as such releasing the freight company and shipper (Small Engine Warehouse) of any liability. If you had the shipment sent to an alternate address, you are entrusting a person at that address with your liability.
- If a semi-truck cannot physically deliver to your address, then you may be required to choose an alternate, more accessible address, or pick the shipment up at the freight company terminal.
- You are responsible for unloading. The semi driver is responsible only to get the item to the back of the truck. Some drivers may help you unload, but they are not required to do so. If the freight company must arrange for extra services, such as a lift-gate or inside delivery, then you will be responsible for these extra charges.
- The shipping charge DOES NOT include accessorial charges like INSIDE DELIVERY, LIFTGATE, or LIMITED ACCESS deliveries (schools, churches, construction sites, etc.) Charges for such accessory services that you request, will be billed and collected directly from the freight company.
Truck Freight shipments can take longer than ground services to deliver. The typical time frame for Truck Freight shipments is usually 3-7 Business Days (M-F).
BOL and Delivery Receipt
Truck Freight Shipments require a Bill of Lading (BOL), a legal document, which contains the Delivery Receipt. The Delivery Receipt is a legal document that indicates you are taking delivery of a non-damaged order, and as such releasing the freight company and shipper (Small Engine Warehouse) of any liability. Any damage to the order must be noted on the Delivery Receipt.
If a shipment via Truck Freight is damaged during shipment, the damage must be noted on the Delivery Receipt section of the Bill of Lading. This means that the recipient of the shipment must inspect the package for damage while the delivery driver is present. Any damage not noted on the Delivery Receipt cannot be covered. If a shipment appears to be damaged beyond repair, the recipient may deny the delivery, and the shipment will be returned to the shipper. Once the denial of delivery or damage is noted on the Delivery Receipt, Small Engine Warehouse will need to be notified of the situation, and the damage process can begin.
Small Engine Warehouse will need the following for the Damage Process:
- Order Information
- Photos of Damage
- Delivery Receipt with noted damage
Once Small Engine Warehouse has the above information, our Customer Support Team can proceed with applicable steps to rectify the situation.