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Frequently Asked Questions Shipping

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...about Small Engine
...about Buying and Paying
...about Shipping and Returns
Will you ship C.O.D.?

Under no circumstances.


How do I get a tracking number?

If we have your email address, tracking numbers are automatically sent the day after the order ships. In other cases, just call and any one of us can get that for you.


Why does shipping cost more to a residence?

Go to any freight company web site and you will see that all charge extra to deliver to a home. The $15 residential delivery fee for truck shipments may sound like a lot at first, but how often does a semi-truck make deliveries to your home? Many times they may have to reload onto a smaller truck be be able to make the delivery. They will do it, but there is also much extra hassle involved.


Will the trucking company call before delivering my order?

Sometimes. If the order is being delivered to a residential address, they will call many times to schedule delivery, but they are not obligated to do so. If the delivery is going to a business address, they would almost never call first.


Will the trucking company help me unload my order from the truck?

The driver is responsible to get the item to the back of the truck. Period. Many will do much more to help out, but again, they are not obligated to do so.


Can engines that have been filled with oil and/or gas be returned?

No, we cannot accept engines that have been filled with oil and/or gas.

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